If you change your mind, you can return purchased products with no time limit, as long as they have not been used and all original packaging is retained. To make a return, you can go to our Help Center page. There, you will find the "Make an exchange

If you change your mind, you can return purchased products with no time limit, as long as they have not been used and all original packaging is retained.To make a return, you can go to our Help Center page. There, you will find the &quot;Make an exchange or return&quot; option, where you can follow the step-by-step procedure. We will guide you on how to send the product quickly and easily. If you have any doubts during the process, our support team is available to assist you.Returns from the Canary Islands have a cost, which will be reflected on the returns portal. We offer two options to return the package: you can either drop it off at a nearby delivery point or hand it over to the carrier at the address you provide.The returned product must be handed over to the carrier inside another standard box (whether the Claudia&amp;Julia box it arrived in or another, but the product cannot be handed directly to the carrier).If this is not done, we will not be able to accept the return, and we will send the items that do not meet the specified conditions back to you. The shipping costs for this will be the responsibility of the customer.After receiving your return and once the warehouse gives us the OK, we will process the refund for the returned products (excluding shipping costs) as soon as possible (in any case, within 14 calendar days). Refunds will be made using the same payment method used at the time of purchase, or you can choose to receive the refund as a gift card to use in our store.

How can I make a return from mainland Spain and the Balearic Islands?

If you change your mind, you can return purchased products with no time limit, as long as they have not been used and all original packaging is retained.To make a return, you can go to our Help Center page. There, you will find the &quot;Make an exchange or return&quot; option, where you can follow the step-by-step procedure. We will guide you on how to send the product quickly and easily. If you have any doubts during the process, our support team is available to assist you.Returns from the Canary Islands have a cost, which will be reflected on the returns portal. We offer two options for returning the package: you can either drop it off at a nearby delivery point or hand it over to the carrier at the address you provide.The returned product must be handed over to the carrier inside another standard box (whether the Claudia&amp;Julia box it arrived in or another, but the product cannot be handed directly to the carrier).If this is not done, we will not be able to accept the return, and we will send the items that do not meet the specified conditions back to you. The shipping costs for this will be the responsibility of the customer.After receiving your return and once the warehouse gives us the OK, we will process the refund for the returned products (excluding shipping costs) as soon as possible (in any case, within 14 calendar days). Refunds will be made using the same payment method used at the time of purchase, or you can choose to receive the refund as a gift card to use in our store.

How can I make a return from the Canary Islands?

If you change your mind, you can return purchased products with no time limit, as long as they have not been used and all original packaging is retained. To make a return, you can go to our Help Center page. There, you will find the option "Make an e

If you change your mind, you can return purchased products with no time limit, as long as they have not been used and all original packaging is retained.To make a return, you can go to our Help Center page. There, you will find the option &quot;Make an exchange or return,&quot; where you can follow the step-by-step procedure. We will guide you on how to send the product quickly and easily. If you have any doubts during the process, our support team is available to assist you.Returns from abroad incur a cost, which will be reflected on the returns portal. We offer two options for returning the package: you can either drop it off at a nearby delivery point or hand it over to the carrier at the address you provided.The returned product must be handed over to the carrier inside another standard box (whether it&#x2019;s the Claudia&amp;Julia box it arrived in or another, but the product cannot be handed directly to the carrier).If this is not done, we will not be able to accept the return, and we will send the items that do not meet the specified conditions back to you. The shipping costs for this will be the responsibility of the customer.After receiving your return and once the warehouse gives us the OK, we will process the refund for the returned products (excluding shipping costs) as soon as possible (in any case, within 14 calendar days). Refunds will be made using the same payment method used at the time of purchase, or you can choose to receive the refund as a gift card to use in our store.

How can I make a return from abroad?

If you need to return a product due to a defect, you must notify us within 14 days of receiving the item in order to file a claim and arrange for an exchange or return. To return a product, you can go to our Help Center page. There, you will find the

If you need to return a product due to a defect, you must notify us within 14 days of receiving the item in order to file a claim and arrange for an exchange or return.To return a product, you can go to our Help Center page. There, you will find the option &quot;Make an exchange or return,&quot; where you can follow the step-by-step procedure. We will guide you on how to send the product quickly and easily. If you have any doubts during the process, our support team is available to assist you.Claudia and Julia will cover the return shipping costs for defective products.

Claims and Returns for Defective Products

Currently, the exchange option will be managed as a return. If you wish to return a product, whether because the size was not as expected or because you prefer another color or another product, the first step is to manage the return, provided the pro

Currently, the exchange option will be managed as a return.If you wish to return a product, whether because the size was not as expected or because you prefer another color or another product, the first step is to manage the return, provided the product is intact and with all original packaging undamaged (to return a product, you can go to our Help Center page. There, you will find the option &quot;Make an exchange or return,&quot; where you can follow the step-by-step procedure. We will guide you on how to send the product quickly and easily.).Once this material arrives at our warehouse, we will review it, and a refund will be processed within 14 days. If the product is not in the agreed conditions, the amount cannot be refunded, and the transportation costs will be the customer&apos;s responsibility to recover the product.The new product can be purchased at any time by placing a new order.

Can I exchange any of the received products for others?

Pursuant to Directive 2011/83/EU and the Omnibus Directive 2019/2161/EU. In accordance with European consumer protection regulations, you have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal

<h1 id="isPasted">RETURNS POLICY AND RIGHT OF WITHDRAWAL</h1>Pursuant to Directive 2011/83/EU and the Omnibus Directive 2019/2161/EU<h2 id="1-right-of-withdrawal">1. Right of Withdrawal</h2>In accordance with European consumer protection regulations, you have the right to withdraw from this contract within 14 calendar days without giving any reason.The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquires physical possession of the goods.Legal basis: art. 9 Directive 2011/83/EU &#x2014; Consumer Rights DirectiveHow to exercise the right of withdrawalTo exercise the right of withdrawal, you must notify us of your decision by email, or access the returns link: <a href="http://claudiaandjulia.com/devoluciones">http://claudiaandjulia.com/devoluciones</a>To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.<h2 id="2-effects-of-withdrawal">2. Effects of Withdrawal</h2>RefundIf you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this contract.We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.Product ReturnWe will send you a prepaid return label. The collection or return of the item will be free of charge.You must return or hand over the goods to us without undue delay and, in any event, not later than 14 calendar days from the day on which you communicate your withdrawal from this contract to us.We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.<h2 id="3-condition-of-the-returned-product">3. Condition of the Returned Product</h2>You have the right to examine and check the item in the same way you would in a physical store. This includes opening the packaging and testing the product (without using it) to verify its nature, characteristics and functioning.However, you shall be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.Examples of acceptable use (without depreciation):<ul><li>Opening the packaging to examine the item.</li><li>Placing the product on an induction hob only to check whether it works correctly.</li><li>Switching on and verifying the basic functioning of an appliance.</li><li>Checking the dimensions or colour of the item.</li></ul>Examples of use that may cause depreciation:<ul><li>Using a product for cooking, or in contact with food.</li><li>Using an appliance continuously for several days.</li><li>Damaging, scratching or deteriorating the product beyond reasonable examination.</li><li>Unnecessarily removing labels or warranty seals.</li></ul>Should depreciation be noted due to such use, we will inform you of the amount to be deducted from the reimbursement with detailed justification. The reimbursement of the remaining amount will in any event be made within the established timeframe.<h2 id="4-exceptions-to-the-right-of-withdrawal">4. Exceptions to the Right of Withdrawal</h2>The right of withdrawal shall not apply to the following contracts, pursuant to art. 16 of Directive 2011/83/EU:<ul><li>Goods made to the consumer&apos;s specifications or clearly personalised.</li><li>Sealed goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery.</li><li>Goods which are liable to deteriorate or expire rapidly.</li><li>Goods which after delivery have, according to their nature, been inseparably mixed with other items.</li></ul><h2 id="5-step-by-step-returns-process">5. Step-by-Step Returns Process</h2><ul><li>Step 1.&#xA0;Notify us of your decision to withdraw within 14 days of receiving the order, either by email or through the actions available on our website to return an order.</li><li>Step 2.&#xA0;We will send you a receipt confirmation and a return label.</li><li>Step 3.&#xA0;Pack the item securely and drop it off at the indicated collection point within 14 days.</li><li>Step 4.&#xA0;Once we have received the item or proof of shipment, we will proceed to a full refund within a maximum of 14 days.</li></ul><h2 id="6-model-withdrawal-form">6. Model Withdrawal Form</h2>(If you wish to withdraw from your purchase by email, you may complete and send this form)To the attention of: We Love Cooking, SLUNIF: B66594979Email: tienda@claudiaandjulia.comI hereby give notice that I withdraw from my contract of sale of the following goods:<ul><li>Goods: _______________________________________________</li><li>Order number: ___________________________________</li><li>Received on: ________________________________________</li><li>Consumer name: ______________________________</li><li>Consumer address: ____________________________</li></ul>Signature (only if this form is submitted on paper): ___________________Date: ________________________________________________Last updated: June 2026 &#xA0; | &#xA0;Directive 2011/83/EU &#xA0;| &#xA0; Omnibus Directive 2019/2161/EU

Right of Withdrawal.

Claudia&Julia

Returns and Cancellations

The history of Claudia&Julia

Why is our store called Claudia&Julia?

Is it safe to shop at Claudia & Julia?

Recipes at Claudia&Julia

Do you have a physical store?

About Claudia&Julia

How long will it take for my order to arrive?

How much does shipping cost?