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Returns and Cancellations

How can I make a return from mainland Spain and the Balearic Islands?

If you change your mind, you can return purchased products with no time limit, as long as they have not been used and all original packaging is retained. To make a return, you can go to our Help Center page. There, you will find the "Make an exchange

How can I make a return from the Canary Islands?

If you change your mind, you can return purchased products with no time limit, as long as they have not been used and all original packaging is retained. To make a return, you can go to our Help Center page. There, you will find the "Make an exchange

How can I make a return from abroad?

If you change your mind, you can return purchased products with no time limit, as long as they have not been used and all original packaging is retained. To make a return, you can go to our Help Center page. There, you will find the option "Make an e

Claims and Returns for Defective Products

If you need to return a product due to a defect, you must notify us within 14 days of receiving the item in order to file a claim and arrange for an exchange or return. To return a product, you can go to our Help Center page. There, you will find the

Can I exchange any of the received products for others?

Currently, the exchange option will be managed as a return. If you wish to return a product, whether because the size was not as expected or because you prefer another color or another product, the first step is to manage the return, provided the pro

Right of Withdrawal.

According to Royal Legislative Decree 1/2007, Article 71, and Law 3/2014 of March 27, products purchased from Claudia&Julia may be returned and refunded within 14 calendar days without justification. To exercise the right of withdrawal, you can call