Claims and Returns for Defective ProductsUpdated 7 months ago

If you need to return a product due to a defect, you must notify us within 14 days of receiving the item in order to file a claim and arrange for an exchange or return.

To return a product, you can go to our Help Center page. There, you will find the option "Make an exchange or return," where you can follow the step-by-step procedure. We will guide you on how to send the product quickly and easily. If you have any doubts during the process, our support team is available to assist you.

Claudia and Julia will cover the return shipping costs for defective products.